Customer support
Ticket dispatch
Understands ticket content, determines category and priority, assigns it to the best-suited handler, and escalates automatically on timeout.
- Cross-industry
- Manufacturing
- Energy
Customer supportFeatured
Intelligent customer service
Answers customer questions from the product and service knowledge base, looks up orders, completes transactions and hands off to agents, measured on resolution rate rather than response rate.
Sample input and output
Sample input
The order I placed last week has not shipped yet. Can you change it to my office address?
Sample output
Order 2026081312 found; current status is awaiting shipment. The delivery address has been changed to your office address (Pudong New Area, Shanghai…) and a text confirmation sent. Expected to ship by September 15.
Details
Many customer service bots reply fast without solving the customer’s problem. This template makes resolution rate the core metric: it answers what it can from the knowledge base with sources, completes transactions through APIs (order lookup, address changes, invoicing), and hands off what it cannot resolve to a human agent with full context.
Every conversation is traceable: intent recognition, knowledge retrieval and tool calls are logged for each turn, making it easy to find where an inaccurate answer came from. Frequently unresolved questions are collected automatically and fed back to the knowledge base team.
- Knowledge Q&A, transactions and human handoff in one Agent
- Answers cite their knowledge source and are auditable
- End-to-end conversation tracing
- Unresolved questions collected automatically
How close is this template to your use case?
Most customers go live after changing 20–40% of a template. Book a workshop and we will assess it together.