Human resources
Resume screening
Parses and shortlists resumes against job requirements, with a match score and reasons, cutting screening time while keeping criteria consistent.
- Cross-industry
Human resources
Employee helpdesk assistant
Answers frequent employee questions on attendance, social insurance, expenses and IT, citing the policy text, and hands complex cases to a person.
Sample input and output
Sample input
How many days of annual leave do I have left this year? Can I carry them over?
Sample output
You have 6 days of annual leave remaining this year. Under clause 3.4 of the Leave Policy (2025 edition), annual leave can be carried over until March 31 of the following year, after which it expires.
Details
HR and IT service desks answer the same questions every day: how annual leave is calculated, the housing fund base, how to set up the VPN. This template connects to the policy library and service desk knowledge base and answers directly inside WeCom or Lark, citing the policy text and its effective version.
For questions involving personal data (such as “how many days of leave do I have left”), it queries by identity through an API and never exposes other people’s information. Questions it cannot resolve automatically become a ticket for a human agent, with the conversation context attached.
- Works directly inside WeCom, Lark and DingTalk
- Answers cite the policy text and version
- Personal data looked up by identity
- Automatic ticket creation with context on handoff
How close is this template to your use case?
Most customers go live after changing 20–40% of a template. Book a workshop and we will assess it together.